Shipping policy
SHIPPING OPTIONS & FEES
Cécred offers both Economy and Express Shipping options for the Continental United States and US Territories.
We do offer Economy (USPS) shipping to PO and APO boxes, domestically.
Economy is shipped with [FEDEX/ USPS] and typically arrives within 5-7 business days. Express is shipped via [FedEx] and arrives within 2 business days after order has shipped.
Economy shipping is $7.95 on orders under $35 USD.
Economy Shipping is free on orders over $35 USD.
Express Shipping is $20.99 USD
International Orders: All international orders are shipped Duties and Taxes Paid (DDP) and sent via Passport.
Timeframes for international delivery are specified at checkout and dependent on the destination country.
UK Flat rate = £4
Canada Flat rate = $22 CAD
France Flat rate = €7
Germany Flat rate = €10
Netherlands Flat rate = €10
Australia Flat Rate = $25 on orders $200+
Shipping costs vary by other destination countries.
We ship to the following international countries:
Australia, Austria, Bahamas, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Ghana, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Jamaica, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Mexico, Netherlands, Nigeria, North Ireland, Norway, Philippines, Poland, Portugal, Réunion, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tobago, Trinidad, UAE and the United Kingdom.
Once your order has been placed and processed you will receive a confirmation email including your tracking number.
SHIPPING RESTRICTIONS & EXCLUSIONS
We do not ship Hazmat items via air (Express) or internationally.
We do not ship to international PO Boxes.
Domestic (US orders) PO Boxes please select Economy (USPS) at checkout.
Max Sizes are ineligible for Express shipping and will only ship Economy Ground (USPS).
MISSING OR LOST PACKAGES
Please contact our customer care team via Email at support@hairlotion.us or via chat on our website. If your package has been lost in the mail OR if there are items missing from your order, please include your order number and any applicable pictures and our Customer Service team would be happy to help.